3 things that will win more customers in fleet management
August 16, 2016
There is no secret that the single most important aspect of your fleet management business is to delight your customer each time and every time.
While delivering efficiency and productivity are the key to satisfying your customers, there are three critical factors that can delight and retain your customers forever.
Producing consistent and high-quality data: Each connected device gathers millions of data points but what is important is the ability to offer a high-quality data flow that will help drive tangible business decisions. It becomes imperative to offer consistency and accuracy every single time.
Offering a 360-degree visibility: It is not just drivers who hate blind spots, customers do not completely trust when they feel the lack of critical information not available when they need it the most. It is not about giving lots of data but gives them event data which will ease the decision-making process. Giving events like Geo-fence violations, speed violations, main power disconnect violation would be the point of interest for the fleet manager. The idea is to reward good driving behavior rather than reprimanding bad driving behavior.
Ensuring 24x7 uninterrupted monitoring: A 24x7 monitoring capability offers complete control and ensures the safety of the fleet and the assets. This assures peace of mind for the customers and increased trust on your business and customer retention.
The black-box is a critical component in the whole telematics Eco-system. In a nutshell, the solution should be able to provide complete, correct and accurate data every time.
The factors of quality data, visibility, and monitoring not just ensures winning new clients but constantly helps create a sustainable value proposition for clients.
If you are interested in understanding how TrakMate can help you win and retain customers, talk to us today!